Terms and Conditions


Refund Policy

In the unlikely event that you are not entirely satisfied with your purchase, you can simply return the item to us within 14 days of dispatch in their original, sellable condition with a return note stating the reason for return.

Unfortunately sale items cannot be returned.

When trying on items, please ensure that they are not in contact with anything that may mark, stain or add scent to them such as deodorant, perfume, cigarettes, food and drinks. Clothes tags must remain in tact, we will not be able to refund any items where there is evidence that these instructions have not been followed. ​

Returned items will be posted at the cost of the buyer.  Please allow up to 14 days from our receipt of returns for us to process your refund. Your refund will be refunded on to the same card you used to make your purchase.

In the event of a pricing error we have the right to cancel your order, issue you a full refund for the cost you have paid.


If you exchange an item you won’t be charged for the additional postage on the new parcel.  Please contact us to check we have stock of the exchange item you require. 

Shipping & Delivery

Standard delivery will be second class mail or courier and dispatched within 4 working days. However we aim to dispatch sooner on most occasions. If your order is urgent, please contact us and we will try our best to help you. (Saturday, Sunday and Bank Holidays are not classed as working days).

Please see below the delivery options and cost:

Click and Collect Available for items to be collected from our store location during shop opening times Monday - Saturday 9.30am - 5pm (contact us for opening hours during Bank Holidays )

Collect from Cuddle & Cwtch, 54a, Frogmore Street, Abergavenny, Monmouthshire, NP7 5AR.

FREE Delivery on purchases over £40

UK Standard Delivery extra small (large letter size) £1.95

UK Standard Delivery Small £2.95

UK Standard Delivery Medium £4.75

UK Standard Delivery Large £10

USA Prices vary and start at £10.95.  Price will be calculated at check out
EUROPE Prices vary and start at £8.95.  Price will be calculated at checkout
REST of WORLD price will be calculated at checkout


Please note that this service can usually take 3-5 working days but is not guaranteed, this can depend on location.

We can not take responsibility for orders made using an incorrect address, please confirm postage details at your point of purchase.

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